RETURN & REFUND
The following items can't be returned or exchanged
- Custom or personalized orders
- Items on sale
- Pay through "Shop Pay installments"
FOR DESIGN CLOTHES - Due to the handmade nature of our designs, no refunds are issued due to "custom fitting issues". All items are hand cut and hand sewn to order in the size you select at the time of purchase. Precise measurements are given in each listing (including dress length) for you the buyer to confirm all measurements before placing your custom order.
In cases of damage or other sizing issues please contact us so that we may find an immediate solution.
If you would like a refund on your item please contact us within 3 days after you have received the item. After 3 days no refund issue on most cases.
Usually, a refund will be possible depending on the case, however, shipping costs, etc. shall be paid by the buyer.
Please note we are located internationally and shipping is expensive, so we are unable to cover the cost for return shipping and exchanges. Please take your measurements carefully and check our sizing charts before ordering.
Since we would like to avoid paying import or customs duty on returned items, please mark the parcel as a return.
All sale items are considered final sale. Please read all listing details before purchasing.
With "Shop Pay installments" we won't accept return because there are transaction fees.
So keep in mind, if you have any questions before you make a purchase please text us on Facebook messenger ( this is the fastest answer way) for any questions you have.