CANCELLATION | RETURN | REFUND POLICY
You can cancel an order within 2 hours of payment or make changes to it no later than 12 hours after payment. You must contact us before we begin processing your order. Once the order processing has started, it can no longer be changed.
RETURN & REFUND
We accept return most size chart doesn't fit you, but please check your dimension carefully before you placed an order. Specially, if you from outside the U.S because expensive shipping cost.
The following items can't be returned or exchanged
- Gift cards
- Items on sale are considered final sale. Please read all listing details before purchasing.
- Pay through "Shop Pay installments"
- Custom or personalized order
Due to the handmade nature of our designs, no refunds are issued due to "custom fitting issues". All items are hand cut and hand sewn to order in the size you select at the time of purchase. Precise measurements are given in each listing (including dress length) for you the buyer to confirm all measurements before placing your custom order.
In cases sizing issues please contact us so that we may find an immediate solution a correct size. After we're received your parcel, a store credit or a gift card issues.
If you would like a return/refund on your item, please contact us within 3 days after you have received the item. After 3 days no refund issue on most cases.
Usually, a refund will be possible depending on the case, however, shipping costs, etc. Shall be paid by buyer.
If you wish to exchange for a larger or smaller size, we can accommodate this if the desired sizes are available. Please reach out to us via email or text message. The buyer is responsible for return shipping costs.
Please note we are located in U.S, and shipping is expensive to another countries, so we are unable to cover the cost for return shipping and exchanges. Please take your measurements carefully and check our sizing charts before ordering. We do our best on dimensions with you. Please put your correct email so we can get back to you with some detail.
Since we would like to avoid paying import or customs duty on returned items, please mark the parcel as a return.
So, keep in mind, if you have any questions before you make a purchase, please text us on Instagram, WhatsApp messenger, chat through website button (this is the fastest answer way) for any questions you may have. Or email us here
THANKS SO MUCH FOR UNDERSTANDING!