CLOTHING 10% OFF - COUPON: LOVE10

OUR POLICY

If you have any question before or after make a purchase, please text us through CHAT WITH US in open hours. This is quick way! We'll give you a quick answer as soon as possible. Or you can email us.

I. RETURN & REFUND

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale

FOR DESIGN VINTAGE INSPIRED DRESSES - Due to the handmade nature of our designs, no refunds are issued due to "custom fitting issues". All items are hand cut and hand sewn to order in the size you select at time of purchase. Precise measurements are given in each listing (including dress length) for you the buyer to confirm all measurements before placing your custom order.


In cases of damage or other sizing issues please contact us so that we may find an immediate solution.

If you would like a refund on your item please contact us within 3 days after you have received the item. Usually a refund will be possible depending on the case, however shipping costs etc. shall be paid by the buyer.

Please note we are located internationally and shipping is expensive, so we are unable to cover the cost for return shipping and exchanges. Please take your measurements carefully and check our sizing charts before ordering.

Since we would like to avoid paying import or customs duty on returned items, please mark the parcel as a return.

All sale items are considered final sale. Please read all listing details before purchasing.

So keep in mind, if you have any question before you make a purchase please text us on Facebook messenger ( this is fastest answer way) for any question you have.

FOR THE MASKS - For the health we're not accept return on the masks due Covid-19 Pandemic for now. We may update return policy when this Virus better. Thanks for understanding.. 

FOR THE CLOTHES READY TO SHIP - We're accept return and refund after the item marked 3 days delivered. After we got your item back, a refund will immediately send to your original payment. Please remember, the item tag still on and unused. If we get any sign of used, we will send the item back to you and no refund issue. In cases you would want to exchange a bigger or smaller size is accept if THESE SIZES AVAILABLE. Please give us an email or a text message! Buyer buy return shipping!

 

II. CHECK OUT 

Please make sure the shipping address at checkout is correct. We are NOT responsible for incorrect or undeliverable addresses. 

III. PAYMENT

Any submit payments that you will not show any your finance to us. You will pay through PayPal and credit card company processers. We do not stored your payment information. They will replace to us after you went through the purchased. So you will be safe.

 IV. SHIPMENT 

It normally takes that day you purchased or next days for us to ship your order. Please note that this does not include holidays and weekends.

Design dresses would be ship after 2 weeks after you placed order. 

We ship all orders using USPS Priority (2-3 business day once shipped), the active tracking number would be show after 12 hours shipped out! Please check your account and we will send to you an email as well.

Please make sure the shipping address at checkout is correct. We are NOT responsible for incorrect or undeliverable addresses.

- Customs and Import Taxes -
Import fees, duties, handling fees, customs charges, or any other charge imposed by your government are the buyer's responsibility, and in accordance with US and international laws, we will not falsify customs forms. You can use an online duty calculator or contact your country's customs office directly to help estimate what import fees your purchase might incur in your country.

V. ORDER CANCELLATION

All orders can be cancel after you paid. If you need to make a change on an order, you must contact us before we ship your package. Once the package shipping process has started, it can no longer be changed.

Thank so much for  shopping with us. We hope you enjoy it!

 

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